What’s new for real estate teams this month

Release date: December 12, 2025 • Audience: brokerages, solo agents, property managers, ISAs, and leasing teams using My AI Front Desk.

Highlights at a glance

Weekend Mode: purpose-built coverage and scripts for Saturdays/Sundays without changing weekday settings.
Zapier recipe bundles for Follow Up Boss and kvCORE: ready-to-configure flows for instant lead capture and automated follow-up.
Real estate pricing explainer: plan guidance, minute budgeting, and overage tips for teams and brokerages.
New routing examples: proven call flows for listings, showings, maintenance triage, and VIP handoffs.

Purpose: give real estate teams a fast way to run weekend-specific hours, scripts, routing, and SMS follow‑ups without touching weekday logic.

What it does

Separate hours: define Saturday/Sunday coverage windows (e.g., 8am–8pm weekends) while keeping your weekday schedule intact.
Script swap: use a shorter, action‑oriented weekend script (bookings first, FAQs second) to speed lead capture during open houses and peak inquiry hours.
Routing rules: send “new listing” inquiries to on‑duty ISAs, “seller CMA” calls to the listing team, and “tenant/emergency maintenance” to the on‑call line.
Auto-text: instantly text booking links, disclosures, or property packets after the call ends.

How to enable

In your Admin dashboard, open Business hours/settings and add Weekend Mode. Set weekend hours, choose your weekend knowledge base (if different), and confirm routing destinations.
Tip: keep voicemail off during staffed weekend windows so callers never hit a dead end; rely on unlimited parallel calls to avoid busy signals.

Goal: reduce time-to-lead and ensure every call, text, or missed call becomes a tracked contact and task in your CRM.

Follow Up Boss (starter flow)

Trigger: New answered call → Action: Create/Update Contact in Follow Up Boss (phone, name if captured, source=“Frontdesk”) → Action: Add Note with call transcript URL → Action: Create Task “Call-back + schedule showing” due in 2 hours.
Optional: Branch on “Property ID mentioned” to assign to the listing agent automatically.

kvCORE (starter flow)

Trigger: New call or voicemail → Action: Create/Update Lead in kvCORE → Action: Add Timeline Note with call summary → Action: Start Smart Campaign “New Inquiry – Weekend” → Action: Create Showing Request event if a time was booked.

Where to find the step‑by‑step

The new recipe guides live in the Tutorials hub: Tutorials and agency-focused how‑tos in Reseller tutorials.
Tip: Use the built‑in Zapier integration (6,000+ apps supported) to mirror these flows for open-house sign‑ins, new listing phone numbers, or post‑tour follow‑ups.

This guide helps teams choose the right plan and budget minutes for seasonality (spring rush, summer tours, year‑end moves).

What to consider

Monthly inquiry volume (calls + SMS) and average handle time (AHT) per call.
Peak spikes (new listing drops, open houses, weekend tours) vs. weekday baseline.
Number of destinations (agents/teams) for routing and text automations.

Plan guidance and minute budgeting

Starter: best for solo agents or small teams that primarily need after‑hours coverage and weekend capture, with included minutes and transparent $0.12/min overage.
Pro: best for multi‑agent teams and brokerages needing advanced analytics, API/Zapier depth, and more included minutes for weekend spikes.
Overage strategy: set monthly minute caps/alerts to prevent surprise bills; keep booking links in auto‑texts to shorten AHT without losing conversions.

Details and current pricing

See the full plan breakdown, included minutes, and overage rate on Pricing details or Pricing.

Use these tested flows to speed setup and reduce escalations.

Listing inquiry (buyer lead)
Greeting → qualify (MLS/Property ID, timeline, financing) → route to listing agent or ISA pool → auto‑text brochure + booking link → create CRM task.
Showing request (open house/weekend)
Detect property address or sign code → check calendar availability → book showing → auto‑text confirmation + directions → write transcript URL to CRM.
New seller (CMA/home valuation)
Identify property address, reason for sale, timeline → route to listing specialist queue → auto‑text pre‑CMA intake form → assign 2‑hour follow‑up task.
Property management: maintenance triage (tenant)
Classify emergency vs. non‑emergency → route emergency to on‑call line → auto‑text troubleshooting steps and ticket ID → create maintenance ticket.
VIP/luxury lead handoff
If budget ≥ threshold or referral source matches VIP list → live‑transfer to principal broker → auto‑text white‑glove concierge message.

Item	Who it’s for	Where to access
Weekend Mode	Any real estate account	Admin dashboard (Business hours/settings); reference: Features
Zapier recipes (FUB/kvCORE)	Teams using Follow Up Boss or kvCORE	Guides in Tutorials and Reseller tutorials
Pricing explainer	Solo agents → brokerages	Pricing details / Pricing
Routing examples	Sales + PM teams	Patterns above; more on Industries

Is Weekend Mode extra? No. It uses the same plan minutes; overage is billed transparently per minute when applicable (see Pricing).
Do I need a developer for Zapier? No. The tutorials show no‑code setup with triggers for calls/voicemails and actions in Follow Up Boss or kvCORE.
Does this work with unlimited concurrent calls? Yes. Real‑time answering with unlimited parallel calls prevents busy signals during listing surges and open houses.

For additional help, visit the Tutorials hub or review plan options on Pricing details.