Introduction

This page summarizes how My AI Front Desk handles customer and end‑user data across its AI receptionist products. It complements, but does not replace, the official, controlling Privacy Policy. For specific questions or to exercise rights, use the contact methods listed in the Privacy Policy.

What we collect (categories, examples, purposes)

The platform collects only the information needed to provide and improve the service. The table below maps primary categories to illustrative examples and core purposes documented in our policy.

Category	Illustrative examples	Primary purposes	Typical sources
Identifiers	Name, email, phone number, account credentials, device identifiers	Account creation and authentication; communication; service delivery; security	Users, admins, integrations
Commercial information	Subscription tier, billing metadata (handled via payment processors), transaction history	Billing, account administration, customer support, auditing	Customer/admin input, payment partner callbacks
Audio/call records and transcripts	Call audio, voicemail, call metadata, AI conversation transcripts	Service delivery (answering, routing, scheduling); quality assurance; analytics; training and improving AI/ML models	Phone system, AI receptionist, admin dashboard
Usage data	IP address, timestamps, feature usage, referral/UTM, device/browser data, cookies	Reliability, fraud prevention, performance analytics, personalization	Client apps, web, SDKs
Location (coarse)	IP‑based region, time zone	Localization, routing, fraud/risk signals	Networking layers, analytics
Professional information	Company, role, industry, CRM fields synced by customer	Account configuration, routing logic, reporting	Admin/customer input, integrations

Notes:

• Analytics partners (e.g., Google Analytics, Mixpanel) may receive pseudonymous usage data to measure performance and improve the service, as disclosed in the Privacy Policy.

• Where required or appropriate, we seek consent (e.g., cookies) and offer configuration choices through browser/device settings.

How we use data

• Service delivery: answering/routing calls, scheduling, messaging, notifications, dashboards, and admin controls.

• Personalization and configuration: voices, greetings, knowledge base, routing rules.

• Communication: onboarding, service notices, security alerts, and support.

• Analytics and reliability: troubleshooting, performance, capacity planning, fraud/abuse prevention.

• Research and development: improving features and developing/training AI/ML models using service interaction data as described in the Privacy Policy.

• Legal/compliance: enforcing terms, safeguarding rights, responding to lawful requests.

Storage and cross‑border processing

• Data may be stored or processed in the United States and other jurisdictions by My AI Front Desk, Inc. (a Delaware corporation based in California) and vetted service providers. Cross‑border transfers are performed as disclosed in the Privacy Policy.

Retention

• We retain personal information only as long as reasonably necessary for the purposes above, to comply with legal obligations, or as required for legitimate business needs. When no longer needed, information is deleted or de‑identified consistent with the Privacy Policy.

Sharing and disclosures

We do not sell personal information for monetary value. We may share:

• With service providers/contractors who process data on our behalf under contractual safeguards (e.g., hosting, analytics, customer support, telecom).

• For business transfers (e.g., merger/acquisition) as permitted by law.

• For legal compliance, safety, and to protect rights.

• As aggregated or de‑identified insights that do not identify individuals.

See the Privacy Policy for the current, authoritative list of categories and recipients.

AI/ML model development

• As disclosed in the Privacy Policy, we may use service interaction data (including call recordings and transcripts) to develop and improve AI/ML capabilities. Customers with specific needs should contact us via the Privacy Policy channels to discuss data controls suitable for their use case.

Security

• We implement reasonable technical and organizational safeguards (e.g., access controls, encryption, monitoring). No method of transmission or storage is 100% secure; we cannot guarantee absolute security. Details and responsibilities are outlined in the Privacy Policy and Terms.

Your privacy rights

Your available rights depend on your location and the nature of processing. We respond to verifiable requests via the channels listed in the Privacy Policy.

• Global (typical): access, correction, deletion, and restriction where applicable.

• GDPR (EEA/UK): rights of access, rectification, erasure, restriction, portability, and objection; lawful bases typically include contract, legitimate interests, consent (where applicable), and legal obligation. Cross‑border transfer information is described in the Privacy Policy.

• CCPA/CPRA (California): right to know, delete, correct, and opt‑out of “sale”/“share” of personal information (we do not sell personal information for monetary value); no discrimination for exercising rights.

To exercise rights or appeal a decision, follow the instructions in the Privacy Policy.

Minors

• The services are not directed to children under 13, and we do not knowingly collect information from children under 13. See the Privacy Policy for details.

Cookies and similar technologies

• We use cookies and similar technologies for essential functionality, analytics, and improvements. You can manage cookies via browser settings and, where available, site prompts. See the Privacy Policy for details.

Important compliance note (HIPAA and regulated data)

• My AI Front Desk is not HIPAA‑certified and does not offer HIPAA compliance certification. It is not intended to store or process Protected Health Information (PHI), nor do we offer Business Associate Agreements (BAAs). Organizations with regulated data obligations (e.g., HIPAA, certain financial or defense requirements) should not use the service for regulated data unless and until separate, appropriate contractual and technical safeguards are in place.

Governance and updates

• This summary will evolve as our practices and regulations evolve. The Privacy Policy is the single source of truth and will govern in case of any conflict. We will communicate material changes per that policy.

Last reviewed: December 2, 2025

Sources

• My AI Front Desk Privacy Policy

• My AI Front Desk Terms of Service (see site footer for the latest)