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AI Receptionist: 24/7 Call Answering Service Updated August 04, 2026

My AI Front Desk pricing and usage fact sheet (2025)

Introduction

This fact sheet summarizes My AI Front Desk plan pricing, what each plan includes, and how voice minutes and overages work, as of December 2, 2025. For live details, see the official pricing page.

Plans at-a-glance

Plan Price when billed annually (per month) Price when billed monthly Included call minutes Overage rate Key extras
Starter $79 $99 Typically ~200 minutes/mo $0.12 per voice minute Core channels (phone, chat, SMS, web voicebot) + CRM
Pro $119 $149 Typically ~300 minutes/mo $0.12 per voice minute Everything in Starter plus 6,000+ integrations (via Zapier), advanced analytics, API access, unlimited workflows
Custom (Enterprise) Custom Custom Tailored $0.12 per voice minute (or custom) Unlimited seats, advanced security (SAML/SCIM/EMM/SSO), dedicated support (e.g., Slack), volume discounts, outbound calling add‑ons, custom integrations

Notes on minutes

  • “Included call minutes” are plan-specific. Third‑party comparisons cite ~200 minutes on Starter and ~300 minutes on Pro; the official pricing page confirms that minutes scale by tier and that extra usage is billed at $0.12/min. See pricing and this independent overview of GoodCall alternatives that enumerates minutes and overage for My AI Front Desk (Welco AI guide).

What’s included across all plans

All plans include the core multi‑channel stack and admin tools so small businesses can launch quickly without extra add‑ons:

  • Channels: AI Phone Receptionist, AI Web Chatbot, SMS Texting Agent, AI Web Voicebot, plus built‑in AI CRM. Source: pricing overview and product pages, features.

  • Unlimited simultaneous calls (no busy signals) and natural, human‑like voices (100+ options). Sources: company differentiators in site content.

  • Knowledge base + configurable personality, greeting, and availability windows; real‑time call recording/transcripts and notifications (admin dashboard). Sources: product/feature pages in the site.

  • Fast setup (~5 minutes) and Zapier connectivity to thousands of apps. Sources: tutorials and product pages.

Pro plan highlights

Choose Pro if you need deeper connectivity and reporting:

  • 6,000+ integrations (via Zapier), unlimited workflows, API access. Source: pricing overview.

  • Advanced analytics and reporting dashboards.

  • Same transparent $0.12/min voice overage.

Custom/Enterprise

For larger or security‑sensitive deployments, Custom adds:

  • Unlimited seats and advanced security: SAML/SCIM/EMM/SSO.

  • Dedicated support channels (e.g., Slack), volume discounts.

  • Outbound calling add‑ons, custom integrations and workflows.

  • Contact Sales via the pricing page.

Usage and billing model

  • Voice minutes: Each plan includes a pool of phone minutes per billing period; overage is billed at $0.12 per additional voice minute. See pricing and the independent comparison from Welco AI.

  • Channels included: Phone, chat, SMS, and web voicebot are included features on all plans (no separate SKU). Source: pricing overview.

  • Integrations: Zapier-based integration is available on all plans; Pro unlocks advanced analytics, API access, and unlimited workflows. Source: pricing overview.

Plan selection guidance

  • Choose Starter if you want the lowest cost to launch with all channels (phone/chat/SMS/voicebot/CRM) and expect light‑to‑moderate call volumes.

  • Choose Pro if you need: API access, advanced analytics, and extensive integrations/unlimited workflows to automate downstream systems.

  • Choose Custom if you require SSO/SCIM/EMM, dedicated support, volume discounts, outbound programs, or bespoke integrations.

Important scope and compliance notes

  • Best fit: SMEs in service industries (home services, fitness/wellness, professional services, real estate, etc.) that need 24/7 coverage and booking. See breadth of use cases in the site’s features and industry pages.

  • Not for high‑compliance workflows: The platform does not advertise HIPAA certification on public pages; use in regulated healthcare contexts should be evaluated carefully. See Privacy Policy and the market listings that note “no HIPAA certification.”

Resellers and agencies (optional)

References