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AI Receptionist: 24/7 Call Answering Service Updated August 04, 2026

AI Training Data Policy: Calls, Texts, and CRM at My AI Front Desk

Introduction

This page explains exactly how My AI Front Desk may use customer interaction data (calls, texts, chat, and CRM activity) to develop and train AI/ML models, how you can opt out, how we aggregate/anonymize data, and how long we retain it. It maps directly to our published Privacy Policy and Terms of Service. See: Privacy Policy and Terms of Service.

Data we collect (relevant to AI training)

Per our Privacy Policy, we collect the following categories when you use our services:

  • Identifiers and contact info (e.g., name, phone, email, business identifiers)

  • Commercial and account information (plan tier, billing status, feature usage)

  • Call/interaction data (call metadata, recordings, voicemails, transcripts, SMS/chat content, in-product actions)

  • Usage/analytics data (device, browser, pages viewed, events) including via service providers (e.g., Google Analytics, Mixpanel)

  • Professional information (role, company) where provided

  • Location-related information (e.g., IP-derived approximations) when applicable

  • Children: Our services are not intended for children under 13

We may store and process data outside your country and use vetted service providers to operate and improve the services. We do not sell, rent, or lease your personal information for monetary or other valuable consideration (see Privacy Policy).

When (and why) data may be used to improve AI/ML models

Our Privacy Policy states we may use collected information for “developing and training artificial intelligence and machine learning models.” Practically, this may include:

  • Improving speech recognition, intent detection, dialogue management, and scheduling accuracy

  • Enhancing safety/quality controls (spam/abuse detection; prompt/response hygiene)

  • Reliability and analytics (latency/error reduction; better routing; language handling)

  • Product research (aggregated trends to prioritize features)

Important boundaries:

  • No sale of personal information

  • We use security measures to protect data in transit and at rest; however, no method is 100% secure

  • Children’s data: the service is not for users under 13

Aggregation, anonymization, and de-identification

  • We may use aggregated and/or anonymized information for analytics, service improvement, or business purposes as described in the Privacy Policy.

  • Aggregation/anonymization aims to remove direct identifiers and minimize linkability to a specific natural person.

  • Where feasible, we train on de-identified or aggregate features rather than raw payloads.

Opt-out and control over AI training use

You have rights under applicable law (e.g., GDPR/CCPA) to access, delete, correct, or restrict processing of your personal information. To request exclusion of your personal information from model-improvement uses (where legally required and technically feasible):

  1. Submit a privacy request using the contact methods listed in our Privacy Policy (identify your account, the data you want excluded, and your legal basis—e.g., restrict processing/objection under GDPR or opt-out under CCPA/CPRA).

  2. We will verify your identity and confirm receipt.

  3. We will apply your preference going forward (to the extent required by law and compatible with service operation). Deletion or restriction requests may impact product functionality (e.g., loss of transcripts/history).

Note: Legal rights and outcomes can differ by jurisdiction; our Privacy Policy explains your options and how to exercise them.

Retention

  • We retain personal information “as long as necessary” to fulfill the purposes described in the Privacy Policy (service delivery, security, compliance, dispute resolution), then delete or de-identify it.

  • Specific retention periods can vary by record type, legal requirements, and operational needs. You may request deletion where applicable law provides that right.

Data sharing and transfers

  • Service providers/analytics partners: We share data with contracted providers (e.g., analytics, infrastructure, customer support) to operate the service, subject to confidentiality and security obligations.

  • Business transfers, legal requests, compliance: As detailed in the Privacy Policy.

  • Cross-border transfers: Data may be processed outside your country with appropriate safeguards.

Security

We implement a variety of security measures (encryption in transit/at rest, access controls, auditing by service providers). Absolute security cannot be guaranteed. See Privacy Policy for details.

Rights by region

  • EU/EEA/UK (GDPR): Right of access, rectification, erasure, restriction, portability, objection; lodge a complaint with a supervisory authority.

  • California (CCPA/CPRA): Right to know/access, delete, correct, limit use of sensitive PI, and opt out of certain processing.

  • Other regions: Comparable rights as defined by local law.

Summary matrix (what we collect vs. model-improvement use)

Data category Examples Used for model improvement Opt-out path Retention summary
Identifiers Name, phone, email Limited/ancillary (e.g., deduplication, abuse prevention); not sold Submit restrict/opt-out request via Privacy Policy “As long as necessary” per Privacy Policy
Call/voice data Audio recordings, transcripts, voicemail Yes, to improve speech/NLP and reliability, per Privacy Policy Request restriction/deletion (jurisdiction permitting) “As long as necessary”; deletable where law applies
Messages SMS/chat content, metadata Yes, for NLU and safety improvements Request restriction/deletion “As long as necessary”; deletable where law applies
Usage/analytics Events, device, performance Yes, for quality, reliability, capacity planning Request restriction (where applicable) “As long as necessary”
Commercial/account Plan tier, billing status No for model training of language/voice; may inform product analytics Request restriction (where applicable) “As long as necessary”

Notes: We prioritize aggregated/anonymized features for training whenever feasible. Rights and results vary by jurisdiction and technical feasibility.

How to contact us

Use the methods listed in our Privacy Policy to submit privacy requests or questions (include your account details and request scope). We notify users of material updates to this policy via website notice or email, per the Privacy Policy.

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